Rhode Island Security Guard Complete 2025 Practice Exam

Question: 1 / 400

What action should not be taken when confronting an aggressive person?

Offering a solution to the problem

Shouting at them to assert control

Shouting at an aggressive person is not an advisable action when trying to de-escalate a tense situation. When faced with aggression, maintaining a calm demeanor is crucial as it helps to diffuse tension rather than escalate it. Loud voices can provoke further anger and may lead to a more volatile situation.

Empathy and understanding can significantly contribute to calming an aggressive individual. By offering a solution to the problem and seeking assistance from colleagues, the confrontation can be handled more professionally. Approaching the situation with calmness and rationality shows the aggressive individual that hostility is unwarranted and encourages a more constructive dialogue. Being assertive does not require raising one's voice; rather, it involves clear and respectful communication that can help resolve conflicts effectively.

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Seeking assistance from colleagues

Maintaining a calm demeanor

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